Privacy Policy
Your trust is the foundation of OpenHeartMatch. This policy explains what data we collect, how we use it, and the rights you have over your information on our disabled dating site.
Information We Collect
OpenHeartMatch collects only the data necessary to provide a safe, accessible dating experience. We minimize data collection by design - because protecting vulnerable communities means asking for less, not more.
Account Information
When you create a profile, we collect:
- Display name and email address - used for identification and account recovery
- Profile details - the information you choose to share, including disability-related preferences, interests, and photos
- Verification data - limited information used to confirm you are a real person, reviewed by our human moderation team
Usage and Communication Data
- Messages and conversations - stored to provide messaging features and reviewed only when a safety report is filed
- Matching activity - Vibes preferences, Spark transactions, and interaction history used to improve your daily recommendations
- Technical data - device type, accessibility settings, and approximate location used to optimize your experience
Sensitive Data We Do Not Collect
We never require medical records, Social Security numbers, or financial details for basic account creation. Disability-related information you share is voluntary and controlled entirely by you through your privacy settings.
How We Use Cookies
Cookies are small files stored on your device to keep you logged in and remember your preferences. We use cookies sparingly and give you full control over non-essential ones.
| Cookie | Purpose | Duration | Type |
|---|---|---|---|
| Session | Keeps you logged in securely | Expires on logout | Essential |
| Theme | Remembers light or dark mode | 30 days | Essential |
| A11yPrefs | Stores accessibility preferences | 90 days | Essential |
| Analytics | Anonymous usage statistics | 24 hours | Optional |
You can disable optional cookies at any time in your account settings. Essential cookies are required for the platform to function and cannot be turned off.
Your Privacy Rights
Depending on where you live, you may have legal rights regarding your personal data. OpenHeartMatch honors these rights for all users regardless of jurisdiction.
- Access and portability. You can request a copy of all data we hold about you in a machine-readable format at any time.
- Correction. You can edit your profile information directly, or contact us to correct any data we hold that is inaccurate.
- Deletion. You can permanently delete your account and all associated data. Removal is completed within 30 days of your request.
- Opt-out of sale. Under the California Consumer Privacy Act (CCPA), we never sell your data - and you can formally request confirmation of this at any time.
- Withdraw consent. You can withdraw consent for optional data processing at any time without losing access to core features.
To exercise any of these rights, email us at [email protected]. We respond to all requests within 30 days.
How We Protect Your Data
Security is part of our architecture, not an afterthought. We apply the following measures to safeguard your information:
- Encryption in transit and at rest - all data is encrypted using TLS 1.3 during transmission and AES-256 for stored data
- Strict access controls - only authorized team members can access user data, and all access is logged and audited
- Human moderation with privacy boundaries - moderators review profiles for safety but do not have access to private messages unless a report is filed
- Regular security reviews - we conduct periodic audits and promptly patch any vulnerabilities identified
- Minimal data retention - inactive accounts and their data are automatically purged after 24 months of inactivity
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your data rights, we are here to help. As a nonprofit, we answer to our community - not to shareholders.
Privacy Inquiries
Email: [email protected]
Organization: Education On The Go Corp
Nonprofit Status: 501(c)(3), EIN 92-1172505
Platform: OpenHeartMatch
We are committed to transparency. If our privacy practices change, we will update this page and notify you in-app before any changes take effect. For our community guidelines and rules, please also review our Terms & Conditions and Safety Tips. To learn more about who we are, visit our About Us page.